RETURN POLICY
Gönül Tavukçu Official Website Return Policy
At Gönül Tavukçu Official Website (gonultavukcu.com), we aim to keep customer satisfaction at the highest level. Therefore, we have established specific terms and procedures to facilitate the return process if you are not satisfied with the products you purchased.
This Return Policy explains how the return process works and what conditions apply.
Products Eligible for Return
Products meeting the following conditions can be returned:
Original Condition: The product must be in its original condition and unused.
Packaging: The product must be in its original packaging and include all accessories.
Return Period: The product must be returned within 30 days from the date of receipt.
Invoice and Documents: The invoice and other documents sent with the product must be returned.
Products Not Eligible for Return
The following products cannot be returned:
Customized or Personalized Products: Customized or personalized products cannot be returned.
Opened Software and CDs: Opened software packages, CDs, or DVDs cannot be returned.
Special Order Products: Products specially produced according to the customer's request cannot be returned.
Return Process
Follow these steps for the return process:
Return Request: Initiate your return request by sending an email to info@gonultavukcu.com. Please include your order number and the reason for the return in the email.
Approval and Instructions: After your return request is reviewed, you will be sent approval and instructions on the return process.
Sending the Product: After receiving approval, send the product in its original packaging along with all documents to the specified address. The shipping fee is the customer's responsibility.
Return Inspection: When the product arrives at our facility, it will be inspected for compliance with the return conditions.
Return Approval and Refund: For products that comply with the return conditions, the refund process will be initiated. The refund will be made using your original payment method and may take 7-10 business days to complete.
Return Shipping Fee
The return shipping fee is the customer's responsibility; however, if the product is faulty or damaged, the shipping fee will be covered by our company. If you believe the product is faulty or damaged, please contact us first at info@gonultavukcu.com.
Refund Process
Refunds will be made to your original payment method. For payments made by credit card, the refund will be made to your card. For payments made by bank transfer, you will need to share your bank account information. The refund process will be completed within 7-10 business days after the product reaches us and its compliance with the return conditions is verified.
Questions About Returns and Exchanges
If you have any questions or need assistance regarding the return and exchange processes, you can contact us at info@gonultavukcu.com.
Changes
We may make changes to this Return Policy from time to time. Updates will take effect when published on our website. We recommend periodically checking this page to stay informed about changes to the Return Policy.
Contact
For more information about our return policy, you can contact us using the following contact details:
Email: info@gonultavukcu.com
As the Gönül Tavukçu Official Website, we value your satisfaction and do our best to ensure your return process goes smoothly. Thank you for shopping on our website.
