Terms & Conditions
Gönül Tavukçu Official Website Terms and Conditions
As the Gönül Tavukçu Official Website (gonultavukcu.com), we have established certain terms and conditions for all users who visit our website and use our services. These Terms and Conditions cover the use of our website, the services we provide, and the rights and obligations of users. By using our website, you agree to these terms.
1. Terms of Use
1.1. Acceptance
By visiting our website and/or using our services, you acknowledge and agree to these Terms and Conditions. If you do not accept these terms, you should refrain from using our website.
1.2. User Account
To shop or access certain services on our website, you may need to create a user account. You must provide accurate and up-to-date information when creating your account. You are responsible for maintaining the security of your account information.
1.3. Age Restriction
You must be at least 18 years old to use our website and services. If you are under 18, you must use our website under the supervision of a parent or legal guardian.
2. Orders and Purchases
2.1. Product Information
We strive to provide accurate and up-to-date information about the products on our website. However, product colors, sizes, and other features may appear differently on your computer screen.
2.2. Order Processing
After completing your order, an order confirmation email will be sent to you, including your order number, details, and estimated delivery time. Your order will only be processed once your payment is successfully completed.
2.3. Pricing and Payment
Product prices are listed on our website and include VAT. Payments can be made via credit card, bank transfer, or other specified methods. The security of the information you provide during payment is subject to the security protocols of the relevant payment provider.
3. Delivery and Shipping
3.1. Delivery Time
Orders are generally shipped within 1–3 business days after order confirmation. Delivery times may vary depending on the courier company and delivery address.
3.2. Shipping Fees
Shipping fees may vary depending on the total weight, volume, and delivery address of your order. Shipping fees are added to the total amount during checkout and are displayed before you confirm your order.
3.3. Delivery Issues
If you encounter any problems with the delivery of your order (e.g., damaged or missing products), please contact us as soon as possible. We will investigate the issue and respond promptly to resolve it.
4. Returns and Exchanges
4.1. Right of Withdrawal
The Buyer has the right to withdraw from the order within 14 days from the date of delivery. To exercise this right, the product must be in its original condition, unused, and unopened. The return shipping cost is the responsibility of the Buyer.
4.2. Return and Exchange Process
You can initiate return or exchange requests by sending an email to info@gonultavukcu.com. Once the return is approved, the product must be sent back in its original packaging along with all documents to the specified address.
5. Privacy and Security
5.1. Protection of Personal Data
Any personal information you provide while using our website will be processed and protected in accordance with our Privacy Policy. The security of your personal data is important to us, and your information will not be shared with third parties.
5.2. Cookies
Our website may use cookies to improve user experience. You can learn how cookies are used and manage your cookie preferences in our Cookie Policy.
6. Intellectual Property Rights
All content on our website (texts, images, logos, graphics) belongs to Gönül Tavukçu or its licensors and is protected by copyright laws. Unauthorized use of this content is prohibited.
7. Dispute Resolution
In case of disputes arising from the application of these Terms and Conditions, Consumer Arbitration Committees and Consumer Courts located in the Buyer’s or Seller’s residence are authorized, within the monetary limits announced annually by the Ministry of Customs and Trade.
8. Changes
Gönül Tavukçu Official Website reserves the right to change these Terms and Conditions at any time. Changes take effect on the date they are published on the website. Users are encouraged to check this page periodically to stay informed about updates.
9. Contact
For questions or suggestions regarding these Terms and Conditions, please contact us at:
E-mail: info@gonultavukcu.com
Thank you for visiting the Gönül Tavukçu Official Website and using our services! These Terms and Conditions are designed to help you make the best use of our website.