Shipping Process
Gönül Tavukçu Official Website Shipping Process
As the Gönül Tavukçu Official Website (gonultavukcu.com), we work diligently to ensure that your orders reach you quickly and safely. This Shipping Process explains in detail how your orders are processed, packaged, and shipped. Our goal is to ensure your satisfaction and provide a smooth shopping experience.
Order Processing
Order Confirmation
Once your order is successfully completed, an order confirmation email will be sent to you. This email will include your order number, order details, and the estimated delivery time.
Order Preparation
After your order is confirmed, the products are carefully prepared and packaged. The preparation time usually takes 1–3 business days. For special or personalized orders, the preparation time may be longer.
Shipping and Delivery
Shipping Options
We offer a variety of shipping options to deliver your orders in the fastest and most convenient way possible. You may choose from DHL, FEDEX, TNT, UPS, Aras Kargo, MNG Kargo, Yurtiçi Kargo, and Sürat Kargo.
Shipping Fees
Shipping fees vary depending on the total weight, volume, and delivery address of your order. Shipping fees are added to the total amount during checkout and will be displayed before you confirm your order.
Shipping Tracking
Once your order is shipped, you will receive an email containing a tracking number and a tracking link. Using this information, you can follow the status of your shipment and its estimated delivery time.
Delivery Time
Standard Delivery
Standard delivery times typically range from 3–7 business days, depending on the region of the delivery address.
Express Delivery
With express delivery options, your order can reach you faster. Express delivery usually takes 1–3 business days.
International Delivery
International delivery may take 7–30 business days, depending on the destination country. This period may be extended due to customs procedures.
Delivery Issues
Delays
Although rare, delays may occur in delivery times. Operational issues within the shipping company, weather conditions, or other unexpected circumstances may cause delays. If this happens, you can contact our customer service team for assistance.
Damaged or Missing Orders
If your order is damaged during delivery or arrives with missing items, please contact us immediately. We will investigate the issue and work to resolve it as quickly as possible.
Returns and Exchanges
For detailed information about return and exchange processes, please visit our Return Policy page. For return or exchange requests, you can also reach out to our customer service team.
Customer Service
If you have any questions or experience any issues regarding shipping or delivery, please do not hesitate to contact our customer service team. We are here to help you.
Email: info@gonultavukcu.com
Phone: 0535 989 93 98