Return Conditions
Gönül Tavukçu Official Website Return Policy
As the Gönül Tavukçu Official Website (gonultavukcu.com), we aim to maintain the highest level of customer satisfaction. For this reason, we have established specific conditions and procedures to make the return process easier if you are not satisfied with the products you have purchased. This Return Policy explains how the return process works and the conditions under which returns are accepted.
Products Eligible for Return
Products that meet the following conditions may be returned:
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Original Condition: The product must be in its original condition and unused.
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Packaging: The product must be in its original packaging and include all accessories.
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Return Period: The product must be returned within 14 days from the date of delivery.
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Invoice and Documents: The invoice and any other documents sent with the product must be included in the return shipment.
Non-Returnable Products
The following products cannot be returned:
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Personalized Products: Customized or personalized products are not eligible for return.
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Opened Software and CDs: Opened software packages, CDs, or DVDs cannot be returned.
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Special Order Products: Products specially manufactured according to the customer’s request cannot be returned.
Return Process
To start the return process, please follow the steps below:
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Return Request:
Send an email to info@gonultavukcu.com to initiate your return request. Please include your order number and the reason for the return in your email. -
Approval and Instructions:
After your request is reviewed, you will receive return approval along with detailed instructions regarding the return process. -
Sending the Product:
Once approved, send the product in its original packaging along with all documents to the specified address. Shipping costs are the responsibility of the customer. -
Return Inspection:
When the product arrives, it will be checked for compliance with return conditions. -
Return Approval and Refund:
If the product meets the return criteria, the refund process will be initiated. Refunds will be made using your original payment method and may take 7–10 business days to complete.
Return Shipping Fee
Return shipping fees are the responsibility of the customer.
However, if the product is defective or damaged, the shipping cost will be covered by us.
If you believe the product is defective or damaged, please contact us first at info@gonultavukcu.com.
Refund Process
Refunds will be issued using your original payment method.
For credit card payments, the refund will be made directly to your card.
For bank transfers, you will be required to provide your bank account details.
The refund will be completed within 7–10 business days after the product is received and confirmed to meet the return conditions.
Questions About Returns and Exchanges
If you have any questions or need assistance regarding return and exchange processes, please contact us at info@gonultavukcu.com.
Changes
We may update this Return Policy from time to time. Updates will take effect once published on our website. We recommend checking this page periodically to stay informed about any changes.
Contact
For more information regarding our return policy, you can contact us using the details below:
Email: info@gonultavukcu.com
As the Gönül Tavukçu Official Website, we value your satisfaction and strive to make your return process as smooth as possible. Thank you for shopping with us.