Frequently Asked Questions

Frequently Asked Questions (FAQ)

How can I track my orders?
After your order has been shipped, a tracking number and link will be sent to you. You can use this information to see where your order is and estimate the delivery time.

When are products shipped?
Orders are usually processed and shipped as soon as possible after order confirmation. Delivery times may vary depending on the courier service’s coverage area and workload.

How do I return a product?
To return a product, you must first initiate a return request by sending an email to info@gonultavukcu.com. Once your return is approved, send the product back in its original packaging along with all documents to the specified address.

How much is the shipping fee?
Shipping fees may vary depending on the total weight, volume, and delivery address of your order. The shipping fee is added to the total amount during checkout and will be shown before you confirm your order.

Is there a time limit for returning products?
The Buyer has the right to withdraw from the order within 14 days from the date of delivery. To exercise this right, the product must be in its original condition, unused, and unopened.

How is privacy and security ensured?
Your personal data is processed and protected in accordance with our Privacy Policy. The security of your personal information is important to us, and it will not be shared with third parties.

Who pays the shipping cost for returns?
Once the return is approved, the shipping cost for returning the product is the responsibility of the person returning it. However, if the product is defective or incorrect, the Seller will cover the shipping fee.

Do the products have a warranty period?
All sold products are covered by a warranty period starting from the invoice date. The warranty period for each product is specified on its product page.

These frequently asked questions cover common topics encountered by our customers. If you cannot find an answer to your question, please do not hesitate to contact us. We will be happy to assist you!